| |
| RULES AND GUIDELINES | |
| 2. Are any group discounts or Commissions for Sales Agents offered? Group Discounts are available for groups of 10 people and more. We also offer commissions for Sales Agents and Travel Agents within UK & Europe / USA / Canada / Pakistan / South Africa / Turkey / France, where our External Agents are. You can contact us for more details about our External Agents. | |
| 3. When is the last date for the booking? We do not have a published deadline for bookings – our capacity is limited once we sell the last seat for a particular package, we will not be able to accept any further bookings. Our packages are very popular and sell very quickly – we therefore recommend that you book as soon as possible | |
| 4. Who do you have designated to accompany the Hajj Group? Is it an Imam, Is it a representative? Is it a volunteer? The Imams that will be guiding our Hajj & Umrah Tours are leading Imams here in Saudi Arabia. These are brothers who are very knowledgeable in the Qur'an and Hadith and some are also "Hafez" of the Qur'an. They are also eloquent speakers in Arabic, English and Urdu. Most of these Imams have been guiding Hajj & Umrah tours for many years and have a lot of experience doing that. We also have very strong ties with the Saudi Department of Hajj and Islamic Affairs, who works closely with us during the Hajj & Umrah Season in providing Imams to join some of our own in guiding our Hajj & Umrah Programs. | |
| 5. By when do I have to submit all my documents for Hajj Or Umrah Bookings? For Hajj by the last day of Ramadan, we expect to have received all of your required documents, as well as the remaining balance due. If you are registering for Hajj after the end of Ramadan, all documents and the full balance are due immediately with your Hajj application.For Umrah you have to give us your all papers before 20-Days of your Desired Dates of Traveling. | |
| 6. I am having a problem obtaining my "Meningitis" Vaccination before the last day of Ramadan deadline. What can I do? We recommend obtaining your "Meningitis" vaccination immediately after you make up your mind to make Hajj in order to avoid the rush that occurs every year immediately after the end of the month of Ramadan. Please do not delay you vaccination in order to avoid unnecessary delays in processing your Hajj Application and the process that we follow to obtain your Visa from the Saudi Embassy or Consulate. Please make sure to have your original vaccination certificate stamped with the official seal of the issuing clinic. The Saudi embassy will reject any photocopies, and will also reject any originals that are not stamped. The date of the vaccination and type of the vaccination must be clearly indicated on the certificate. The original vaccination certificate will be returned to you with your passport after the hajj visa has been issued. | |
| 7. When will I receive the Tour Confirmation with the Itinerary? It will take at least 24-48 hours from the day we receive your deposit payment before we can send you the initial tour confirmation. If you provided a credit card to pay for your airline tickets, it will NOT be charged until we have prepared your itinerary. Please be assured that we would block enough Airline seats for you and your party for the dates of your Hajj Package upon receipt of your credit card information or your deposit. | |
| 8. Do you have a list of Sales or Travel Agents who can sell your Hajj Program? We do not publish our Agents information online. Please fill our enquiry form or call any of the local phone numbers published in our contact page, and a Sales Agent will be assigned to you if requested. | |
| 9. How do you match roommates at Hajj in Makkah & Madinah? Can I choose who I stay with? What if I do not like who I am staying with. We have no set guidelines to follow in assigning people to rooms, but we do take into consideration Age, Location, and Profession. The brothers are separate from the sisters. If you have any special requests let us know when you are applying (i.e. if husband and wife want to stay together and have booked the right type of package) | |
| 10. Do you process Hajj and Umrah visas or is there a charge? No we do not process Hajj & Umrah Visas alone. You have to buy a Hajj or Umrah Package to get Visa through us. | |
| 11. Can I book a Haram facing room in Makkah or Midinah? All our rooms are standard rooms, therefore we are unable to guarantee a Haram view room, however if we are given any Haram view rooms, these are allocated on a random basis to remain as fair as possible. In our Umrah Packages you are able to choose any sort of Hotel with your own specifications and choice. | |
| 12. How do I get my clothes washed? There are lots of laundrettes near the Haramayn in Makkah & Madinah that will wash and press your clothes, usually within 24 hours, ask one of the Tell Tale Travel Organisers or the hotel reception. The 5 Star hotels provide this service for their guests but it is considerably more expensive. | |
| 13. How much money do I need to take with me? You should take a few Hundreds Dollars or your Local Currency with you. You will have to pay for the sacrifice ( During Hajj ) and also food. | |
| 14. How much does a meal cost? What is the exhange rate? An average meal would be about 20 riyals. The exchange rate is around 3.74 Riyals to the Dollar. | |
| 15. Should I take Travellers Cheques? No, because you will not have your passport with you to cash them ( During Hajj ). In Umrah Season you are able for the same. | |
| 16. Where can I exchange my Local Currency into Riyals? There are many money exchangers dotted around Makkah & Madinah, ask one of the Tell Tale Travel Organisers. Five star hotels will normally exchange money but at a lower rate. | |
| 17. What if I get ill or require medical assistance? The Premium Packages have a doctor that accompanies us. Most medicines are available over the counter. If you need to go to hospital, you would be entitled to free medical treatment. | |
| 18. How are the men & women accommodated in Mina? Will I be able to contact my wife in Mina? Men and women stay in seperate tents in Mina. The men’s and women’s tents are adjacent to each other. Yes, but under no circumstances will men be allowed to enter the women’s tent. | |
| 19. What interpretation of Islam will be adopted? Everything will be done according to the Quran & Sunnah, inshallah. | |
| 20. What kind of clothing should I take? The weather is generally quite warm, so take light clothes, however in the evenings it can get cold, especially in Madinah so it would be a good idea to take a jumper. | |
| 21. Who pays for shipping of our passports back to us? You, the customer, are responsible for all Shipping and Handling fees when sending your passport and other important documents. | |


